The objective of our Outsourcing services is to provide the information technology IT infrastructure and IT services required to assume management of government IT resources and IT business functions. A non-exhaustive list of examples of the type of work to be performed under this Task Area includes:

• Agency Information Technology Architecture (ITA) Support
• Program Management
• Transition Planning
• Call Center Management
• Hardware/Software Configurations
• Network Operations and Web Management Support
• Hardware/Software Leasing
• Tools and Applications (including Application Service Provider)
• Infrastructure Networking
• Capacity Management
• Data Base Administration and Data Storage Management
• Backup and Recovery Services System Console Operations
• Production Control
• Mission Management Support
• Information Assurance
• Hardware/Software Maintenance
• Asset Management
• IT Acquisition Management
• Technology Infusion
• Desktop Computing (as a Unified Service)
• Managed IT Services Support
• IT Impact Analyses
• Workflow Management
• ISO 9000 Analyses and Implementation Support
• Business Processes
• Solution Leasing

The contractor shall provide IT operations support and maintenance procedures for IT systems. A non-exhaustive list of examples of the type of work to be performed under this task area includes:

• Operational Support
• Software Support
• Network/Hardware Support
• Technical Support
• LAN/WAN/MAN
• Telecommunications (Data, Voice, Images (including Wireless))
• Help Desk/IT Assistance Hotline
• IT Service Management
• Network Management
• System Management
• Asset Management
• Electronic Software Distribution
• Electronic Software Licensing Services (including License: Deployment, Management, Tracking, Upgrading, etc.)
• IT Maintenance
• Web Technology
• Client/Server Operations
• IT Training
• IT Operation and Maintenance Planning
• Server Consolidation
• Office Automation Software Support
• Organizational Change Management Support
• IT Logistics Support

The contractor shall operate and maintain IT systems at current vendor release levels or government-off-the-shelf (GOTS) applications software upgrades. Operations and maintenance on IT systems shall include all software and hardware associated with mainframe CPU's, PC-client/server, network-backbone-front-end processors and all networks (MILNET, NIPRNET, SIPRNET).

The objective of our Integration Services is to improve business practices by analysis of the process and applying information technology components. System integration encompasses all activities necessary to develop and deploy an information system. It includes the integration of technical components, organizational components and documentation. The IT components are engineered and integrated into the business function. The area of System Integration may make use of program management, technical laboratories, prototypes, pilot systems and tools/methodologies germane to business analysis and business processing reengineering. A non-exhaustive list of examples of the type of work to be performed under this Task Area includes:

• Gap Analysis
• Benchmarking
• Business Process Reengineering
• Test and Evaluation Services
• Financial Analysis (Make/Buy Decisions)
• Feasibility Studies
• Trade Studies
• System Design Alternative (SDA) Studies
• Archival Analyses

The protection of critical infrastructure and assurance of agency information is evolving as the next great CIO focus area (with the passing of Y2K problems). Information assurance is defined here as those operations that protect and defend information and information systems by ensuring confidentiality, integrity, availability, accountability, restoration, authentication, non-repudiation, protection, detection, monitoring, and event react capabilities. A non-exhaustive list of examples of the type of work to be performed under this task area includes:

• Critical Infrastructure Asset Identification
• Information Assurance of Critical Infrastructure
• Risk Management (Vulnerability Assessment and Threat Identification)
• Critical Infrastructure Continuity and Contingency Planning
• Physical Infrastructure Protection
• Information Systems Security
• Emergency Preparedness
• Training and Awareness Programs
• Exercises and Simulation
• Disaster Recovery
• Security Certification and Accreditation
• Crypto Systems
• Record Management
• Public Key Infrastructure (PKI)
• Electronic Messaging
• Digital Libraries
• Intelligent, Automated Data Collection and Analysis

Digital Government is the provision of government services through digital, electronic means. A non-exhaustive list of examples of the type of work to be performed under this task area includes:

• Business Intelligence
• Customer Care
• Customer Relationship Management
• Data Mining
• Data Warehousing
• Decision Support/OLAP
• Electronic Commerce (EC)/Electronic Data Interchange (EDI)
• Internet/Intranet/Extranet
• Knowledge Management (IT-based sharing/storing of agency individuals' knowledge
• Performance Measurement
• Personalization (IT-Enhanced Customer Interaction)
• IT-Enhanced Public Relations
• Strategic Planning
• Web Development and Support
• Workflow Management(p) Records/Document Management(q)
• IT-Enhanced Public Outreach Services(r)
• B2G Solutions

The objective is to directly support researchers and clinicians by performing health care systems studies, and providing operational, technical, and maintenance services for the systems, subsystems, and equipment that interface with and are extensions to information systems. This Task Area provides support to intramural researchers (computational bio-science, etc.)